9awin.com Privacy Policy

1. Introduction

9awin.com takes the privacy of every Filipino player seriously. Whether you are browsing our games from Manila, signing in from Cebu, or depositing via GCash in Davao, we want you to feel confident that your personal information is in safe hands.

This Policy applies to all personal data collected through the 9awin.com website, mobile platform, customer support channels, and any other service operated under the 9awin.com brand. By accessing or using 9awin.com, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please discontinue use of the platform and contact our support team to close your account.

This Privacy Policy should be read alongside the 9awin.com Terms & Conditions, which together form the complete agreement governing your use of the platform.

2. Personal Data We Collect

Depending on how you interact with 9awin.com, we may collect the following categories of personal data:

2.1 Identity & Contact Information

• Full legal name (as it appears on a government-issued Philippine ID)
• Date of birth (to verify you are at least 21 years of age)
• Residential address (within the Philippines)
• Email address and mobile number
• Government-issued ID numbers (e.g., Philippine passport number, driver's license, SSS/UMID card)

2.2 Financial Information

• Deposit and withdrawal transaction records (in Philippine Peso)
• Payment method details (e.g., GCash account reference, PayMaya, BPI, BDO, or Metrobank account details — stored in tokenized form only)
• Transaction history and account balance information

2.3 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool preferences (e.g., deposit limits, self-exclusion status)

2.4 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Login timestamps, session duration, and platform navigation data
• Cookie identifiers and similar tracking technology data

2.5 Communications Data

• Records of your correspondence with the 9awin.com customer support team
• Feedback, survey responses, and complaint records
• Marketing communication preferences

3. How We Collect Your Data

9awin.com collects personal data through the following methods:

• Direct Collection: Information you provide when you register an account, complete KYC verification, make a deposit, contact customer support, or respond to a survey.
• Automated Collection: Technical and device data collected automatically when you access the 9awin.com platform, including through cookies, log files, and analytics tools.
• Third-Party Sources: Identity verification data received from KYC service providers and fraud prevention agencies, and payment data relayed by payment processors (GCash, PayMaya, BPI, BDO, Metrobank) in connection with your transactions.
• Regulatory Sources: Information received from PAGCOR or other Philippine regulatory bodies in connection with compliance obligations, including self-exclusion register data.

4. Legal Basis for Processing

9awin.com processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

Processing Purpose	Legal Basis
Account registration & identity verification	Contractual necessity; Legal obligation
Processing deposits & withdrawals	Contractual necessity
Age verification (21+ requirement)	Legal obligation (PAGCOR / RA 9287)
Anti-money laundering (AMLA) compliance	Legal obligation (RA 9160 as amended)
Responsible gaming monitoring	Legitimate interest; Legal obligation
Marketing communications	Consent (withdrawable at any time)
Platform security & fraud prevention	Legitimate interest
Analytics & platform improvement	Legitimate interest

5. How We Use Your Personal Data

9awin.com uses your personal data for the following specific purposes:

5.1 Platform Operations

To create and manage your player account, process deposits and withdrawals in Philippine Peso, verify your identity and age (21+ requirement), deliver the games and services you access on 9awin.com, and respond to your customer support inquiries.

5.2 Legal & Regulatory Compliance

To fulfill our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR licensing requirements, the Data Privacy Act of 2012, and any other applicable regulation. This may include reporting to relevant authorities where required by law.

5.3 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, and other prohibited activities on the 9awin.com platform. This includes automated monitoring of unusual account behavior and cross-referencing with fraud prevention databases.

5.4 Responsible Gaming

To monitor gameplay patterns for indicators of problem gambling, apply responsible gaming tools you have activated (such as deposit limits or self-exclusion), and ensure compliance with self-exclusion registers maintained by PAGCOR. For more information, visit our Responsible Gaming page.

5.5 Marketing & Personalization

With your consent, to send you promotional offers, news about new games or features, and personalized recommendations based on your activity on 9awin.com. You can withdraw marketing consent at any time by updating your preferences in your account settings or contacting support.

6. Sharing Your Personal Data

9awin.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating 9awin.com, including KYC/identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, analytics platforms, and customer support tools. All service providers are contractually bound to process your data only as instructed by 9awin.com and to maintain appropriate security standards.

6.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), Philippine National Police (PNP), National Bureau of Investigation (NBI), or any other competent authority when required to do so by law, court order, or regulatory directive. Such disclosures will be limited to what is strictly necessary.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets involving 9awin.com, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to how your data is handled as a result.

7. Cookies & Tracking Technologies

9awin.com uses cookies and similar technologies (such as web beacons and local storage) to enhance your gaming experience and analyze platform performance. The types of cookies we use include:

Cookie Type	Purpose	Can Be Disabled?
Essential	Required for login sessions, security, and core platform functionality	No — platform will not function without these
Functional	Remember your language preferences, game settings, and display preferences	Yes — via browser settings
Analytics	Measure page visits, game popularity, and session behavior (aggregated, anonymized)	Yes — via browser settings
Marketing	Deliver relevant promotional content based on your interests (with consent only)	Yes — withdraw consent in account settings

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some features on 9awin.com.

8. Data Retention

9awin.com retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years after account closure, as required by Philippine AMLA regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing preference records: Retained until you withdraw consent, plus one (1) additional year for compliance documentation purposes.
• Technical and device logs: Typically retained for twelve (12) months, after which they are anonymized or deleted.

When personal data is no longer required, 9awin.com will securely delete or anonymize it in accordance with industry best practices.

9. Data Security

9awin.com implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 9awin.com servers is encrypted in transit.
• Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorized 9awin.com personnel and service providers on a strict need-to-know basis, with role-based access controls and multi-factor authentication enforced.
• Regular Security Audits: 9awin.com conducts periodic security assessments and penetration testing to identify and address vulnerabilities.
• Incident Response: We maintain a data breach response plan. In the event of a breach that poses a risk to your rights, we will notify affected players and the National Privacy Commission (NPC) of the Philippines as required by law.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 9awin.com:

• Right to be Informed: The right to know that your personal data is being collected and processed, and to receive clear information about how it is used — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data 9awin.com holds about you, including information about how it has been used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under AMLA and other applicable laws.
• Right to Object: The right to object to the processing of your personal data for direct marketing or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the 9awin.com Data Protection Officer using the contact details in Section 15. We will respond to all verified requests within thirty (30) days.

11. Children & Minors

9awin.com is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. The Philippine minimum age for participation in casino-style gambling activities is 21 years, and we enforce this requirement rigorously through our registration and KYC processes.

If 9awin.com becomes aware that personal data has been collected from a person under 21 years of age, we will promptly close the relevant account, delete the personal data, and return any deposited funds in accordance with our policies.

12. Third-Party Links

The 9awin.com website may contain references or links to third-party services — for example, payment provider platforms or game studio information pages. This Privacy Policy applies only to the 9awin.com platform and does not govern the data practices of any third-party website or service.

9awin.com is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party platforms you visit in connection with using 9awin.com services, particularly those of your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, or Metrobank).

13. International Data Transfers

9awin.com operates primarily within the Philippines and stores player data on servers located within or serving the Philippine market. In some cases, your personal data may be processed by service providers whose operations are based outside the Philippines — for example, cloud infrastructure or analytics providers.

When such transfers occur, 9awin.com ensures that adequate safeguards are in place to protect your personal data, including contractual data processing agreements that impose data protection obligations equivalent to those required under the Philippine Data Privacy Act of 2012. We do not transfer personal data to countries or entities that do not provide an adequate level of data protection.

14. Changes to This Privacy Policy

9awin.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered players by email or via a prominent notice on the 9awin.com platform, at least fourteen (14) days before the changes take effect.

The date of the most recent revision is shown at the top of this page. Your continued use of 9awin.com after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you must stop using the platform and may request account closure.

We encourage you to review this Policy periodically to stay informed about how 9awin.com protects your personal data.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 9awin.com, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 9awin.com platform
• Response Time: Privacy-related requests will be acknowledged within 72 hours and resolved within 30 days